Ruthann Fisher

Ruthann Fisher
EVP/Global Brand Director, ICMI a part of Think Services, a division of United Business Media LLC

As the Executive Vice President and Global Brand Director for ICMI, a part of Think Services, a division of United Business Media LLC, Ruthann manages the International Customer Management Institute (ICMI), a product which serves customer management professionals.  Ruthann effectively oversees the business, as well as the people, by utilizing a hands-on approach with sales for ICMI.  She also utilizes her understanding of the market on the services side of ICMI to develop strategies and initiatives.  Finally, she directs events for ICMI, which include the Annual Call Center Exhibition (ACCE) and Call Center Demo and Exhibition conferences.  Ruthann provides invaluable industry experience to Think Services, which she uses to develop effective strategies for growth, sales and branding for ICMI.

Ruthann joined Telecom Publishing in 1983 as a Sales Representative.  She sold ad space for several telecom publications including Computer Telephony.  In 1997, Miller Freeman, which was owned by United Business Media, acquired Telecom Publishing, and shortly following the acquisition, Ruthann was catapulted into management.  After this acquisition, Ruthann rapidly moved up the chain of command until she found herself in the EVP role that she currently holds.  She attributes her success to great leaders and amazing mentors who taught her about the publishing business.  But there was also a great deal of hard work and talent that contributed to Ruthann’s success in her career.  Her rise to the top involved roles such as National Sales Manager, Associate Publisher, Group Publisher and finally Executive Vice President and Global Brand Director for ICMI. 

In 2007, Ruthann was recognized for her achievements when she was nominated by Paul Miller, CEO for Tech Insights and Philip Chapnick, CEO for Think Services to participate in the Business Leaders Program, a United Business Media sponsored program which is available to high-potential employees, enabling them to cultivate their leadership skills.  When Ruthann is not traveling or working, she spends time with her wonderful husband, Fred, as well as her two children, Michael, 24 and Lauren, 23.  In her spare time, Ruthann loves to cook.  Her expertise is in Italian Food; although, she loves to cook all types of cuisine.  Recently she took her passion for cooking to another level when she hosted a party at her home, cooking for 200 people.